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  • "Khemical44" started this thread

Posts: 8

Date of registration: 27. August 2017

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1

Tuesday, 26. September 2017, 06:43

BOGO deal not coming in?

I bought xpb deal earlier today and received my BOGO. I sign in tonight and buy again, but my BOGO not coming in? It's been 15 min. It is not past midnight yet local server time

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Ereshkigal

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Tuesday, 26. September 2017, 06:52

It's currently 12:50 server time so the bogo ended 51 minutes ago.

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  • "Khemical44" started this thread

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Date of registration: 27. August 2017

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Tuesday, 26. September 2017, 07:01

When I read the sentence "LOCAL server time", I was under the impression that it was "MY local" time underneath my radar. But if it was EST, that means I bought the deal 18 min after it ended... It is easy to see why this misunderstanding happened. Is there any way the GM's might honor the bogo in lue of my mistake?

Thank you. First time IC buyer.

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Ereshkigal

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Tuesday, 26. September 2017, 07:03

Probably not because every bogo, sale, or event is always done in EST which is the local server time.

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  • "Khemical44" started this thread

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Tuesday, 26. September 2017, 07:08

They might help me since it was my first time buying. It was an honest mistake.

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Vilya

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  • "Vilya" is female

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Date of registration: 3. September 2014

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Tuesday, 26. September 2017, 20:56

Hi Khemical44,

I see you've already sent a ticket into customer support and hope they can resolve this issue for you to your satisfaction. Please feel free to message staff anytime you need us.

Happy gaming.

P.S. The word server in "Local Server Time" explains it is the timezone for which the server is in, not the player. In the case of US server, than is Eastern Time in the US.

Vilya
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