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  • "BrokenWings3D" started this thread

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Date of registration: 22. September 2017

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1

Tuesday, 26. September 2017, 16:19

Strange Things happening

Can someone please tell me what is going on, I get into my game, spawn every time in Randol,
no matter where I am when I exit game. While in the game there is no
real people in screen or chats on every single server. Plus I have
bought Iris Cash, it shows up on the website that I have it, but isn't
any in the game. I have uninstalled and reinstalled, still the same. So
anyone have a clue what is going on? Help would be so much appreciated. :)

Also, none of my settings in the game stay and I get this in red above
chat screen when I open the shop, "The requested work was successfully
completed"

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Vilya

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Tuesday, 26. September 2017, 16:26

Hello Broken,

Your ticket about the game cash was responded to yesterday. About the other issues, what server are you logging into? It sounds as though you are on the EU version (Elysion, Atlas, Inferna) and no the US version (Horizon- the new, low populated server and Initus- the older, more populated server).

For the setting, try to set your window size in the Launcher before you click to open the game. There is a drop down menu, set your resolution and click to save, then log in. Once in the game, when you make your changes, be sure to click Confirm before closing the window.

The itemshop will always give you the red system chat when you open it. That means you have successfully opened the shop completely without error.

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  • "BrokenWings3D" started this thread

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Tuesday, 26. September 2017, 16:33

I am on Horizon.

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  • "BrokenWings3D" started this thread

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Tuesday, 26. September 2017, 16:35

As for settings, I have done all that every time I open the game. Even with clicking Save.

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Vilya

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5

Tuesday, 26. September 2017, 17:12

Is the resolution setting you are attempting to save the same as the resolution on your desktop? If not, try that. If yes, please ensure your video card drivers are up to date.

As for being on Horizon, this is why you're not seeing chat and such. That server was created in December and has a low player base currently. It generally picks up around 2:00-3:00pm EST. The server where you can find player shops is on 2.

If you want a server which is a bit more active, try Initus.

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  • "BrokenWings3D" started this thread

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Tuesday, 26. September 2017, 18:08

Ok thank you. Can I transfer my character on Horizon to Initus? If so how?

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Vilya

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Tuesday, 26. September 2017, 20:19

Unfortunately that is not an option.

Did you see the response from Customer Support on your ticket? They said they responded to you.

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