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Surestrike

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Publicaciones: 422

Fecha de registro: 10. July 2015

Ubicación: Texas

Ocupación: Safety specialist

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1

Monday, 28. August 2017, 01:55

Disconnections

I had heard people complaining last night but, started experiencing it first hand this afternoon. Is this a known issue?

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TouchHK

Joven aventurero

Publicaciones: 10

Fecha de registro: 6. July 2016

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2

Monday, 28. August 2017, 03:18

just got DC around 3 times within an hour, so bad

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sdave74

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Publicaciones: 39

Fecha de registro: 2. May 2017

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3

Monday, 28. August 2017, 03:57

all day the disconnects here too... its un playable... have tried to do castle siege..... tried to help the wife level....cant stay logged on long enough to do anything

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Esta publicación "and what happened to my forum account from 2007....." de "sdave74" (Monday, 28. August 2017, 04:06) ha sido eliminada por usuario "Vilya" (Monday, 28. August 2017, 16:57) por el siguiente motivo: Off Topic

Vilya

Community Manager (en/es/it/pl/ru)

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5

Monday, 28. August 2017, 16:56

Hello everyone,

If your ISP is routing you through the southern US (namely Texas, Louisiana, Oklahoma), chances are you are being affected by Hurricane Harvey. This storm made landfall on Friday evening (which is the same time these issues came to light on our server) as a Category 4 Hurricane and has been pummeling the region since with no hopes of it stopping until tomorrow or Wednesday according to the weather people. It could last even longer if it goes back to the Gulf and gains its strength back.

We cannot do anything, as this is a routing issue with the ISP service and not the game.

Thank you for your patience and understanding.


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Caugsmire

Aspirante a héroe

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Publicaciones: 134

Fecha de registro: 14. July 2015

Ubicación: Bristol

Ocupación: IT

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6

Monday, 28. August 2017, 19:21

Two quick questions...
(1) are the LC US servers in Texas?
(2) could we have an ip address of one of the servers to ping to test the delay from our end and identify whether that is the issue?
Thanks
Caugsmire

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Surestrike

Héroe resistente

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Publicaciones: 422

Fecha de registro: 10. July 2015

Ubicación: Texas

Ocupación: Safety specialist

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7

Tuesday, 29. August 2017, 01:23

The only reason I posted was because people have been mentioning getting dc before the storm. Mine could be due to the storm but, I have heard others have been dcing days before the storm was even in existence.

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Vilya

Community Manager (en/es/it/pl/ru)

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8

Tuesday, 29. August 2017, 04:21

Two quick questions...
(1) are the LC US servers in Texas?
(2) could we have an ip address of one of the servers to ping to test the delay from our end and identify whether that is the issue?
Thanks
Caugsmire
No, but the servers not being in Texas does not mean ISP's do not route through them to get from where YOU are to where the server is. That is not something I can provide you. Sorry.

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Vilya

Community Manager (en/es/it/pl/ru)

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9

Tuesday, 29. August 2017, 04:27

I was alerted to the issues Friday night, that is why I am assuming it is possibly the weather. From my investigations into it, it seems that players from EU and Asia are affected (I have had no complaints of this particular issue from anyone who is in the US, or at least they are not notifying me) which is why I believe it is the storm (timeframe + continent).


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lisaroar

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Publicaciones: 52

Fecha de registro: 11. July 2015

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10

Tuesday, 29. August 2017, 22:03

I am in US and have been dcing ALOT. Much more than usual.

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buhameister

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Publicaciones: 34

Fecha de registro: 20. August 2015

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11

Tuesday, 29. August 2017, 22:26

I get disconnected right after login, repeatedly and sometimes i dont even get to Juno screen. Totally unstable, impossible to play. Losing my 50+ days attendance on all characters since they cant at least stay there long enough to get that attendance check, because i disconnect immediately after login in.

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Esta publicación de "Elkas20" (Tuesday, 29. August 2017, 22:40) ha sido eliminada por usuario "Vilya" (Wednesday, 30. August 2017, 00:41) por el siguiente motivo: Discussion of ban

Esta publicación de "buhameister" (Tuesday, 29. August 2017, 23:25) ha sido eliminada por usuario "Vilya" (Wednesday, 30. August 2017, 00:42)

Caugsmire

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14

Tuesday, 29. August 2017, 23:26

Having returned home from work, have tried to login to LC USA but no success - is system down for patching/repair or offline with problems or ...
No info here or on Discord so wondering whether worth staying up or better to cut my losses and go to bed :)

As if by magic, for a few minutes the system was up and running, at least as far as logging in was concerned and I was back to the situation of disconnecting after 30 seconds or so... Now I am back to not being able to login at all..

Accepting that the situation is not of LC's making, could I ask that a message be put up on the forum once the situation is resolved, so that I and others will know when to recommence playing with some confidence of lasting more than a couple of minutes..

Esta publicación se ha editado 3 veces, editada por última vez por "Caugsmire" (29. August 2017, 23:49)

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Pyzz

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Publicaciones: 1

Fecha de registro: 29. August 2017

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15

Tuesday, 29. August 2017, 23:31

Im from Sweden (EU) and I get Dc all the time, cannot be online for 2 minutes before I get Disconnected. Sometimes i stay at login screen get "Timeout" and then "Disconnected". Issue still goin on.

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Vilya

Community Manager (en/es/it/pl/ru)

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16

Wednesday, 30. August 2017, 00:53

It has been passed along. The server itself is not going down, I'm not sure what's going on...but a ticket has been made.


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MujharCarillon

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Publicaciones: 114

Fecha de registro: 18. July 2015

Ubicación: Perth, Australia.

Ocupación: Disability Support Pensioner.

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17

Wednesday, 30. August 2017, 09:00

I'm in Australia, Vilya, and I'm also getting disconnections. And I shouldn't be anywhere near the storm you mentioned.

I'm just saying, Vilya. I'm not having a go at you, or anyone else.

"Can You Dance Like The Crew? Can You Do What We Do? Check It Out When We're Through. And Don't Forget That Our Moves Are True."
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Vilya

Community Manager (en/es/it/pl/ru)

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18

Wednesday, 30. August 2017, 11:25

It has nothing to do with being near the storm. Every ISP service has a route they use to connect from your house to "B" (B being the location of whatever you are connecting to). Each server/place you connect to has a different route depending on where it is in the world.

The US server is in the US, you are in Australia but your ISP could route through an affected area of the USA that is in the middle of the storm to get you from your house to the server.

Think of it as a road to the store, sometimes you need to make turns or go from one road to another to get from your house to the store.


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Gospodja

Aspirante a héroe

Publicaciones: 64

Fecha de registro: 1. August 2015

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19

Thursday, 31. August 2017, 05:05

I can't play the game at this moment. Do something guys.

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Sayannn

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Publicaciones: 44

Fecha de registro: 20. October 2015

Ubicación: Sayan world

Ocupación: SSJ4

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20

Thursday, 31. August 2017, 08:34

Viruses, server issues, maintenance of lines hit by hurricane ... but more days are running and worse it is

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