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Samaxa

Community Manager (de/fr/ru)

  • "Samaxa" started this thread

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Monday, 24. June 2019, 18:23

Our player support system is evolving! | 25.06.2019 from 8:30 am CEST

Dear Community,

Our player support system is evolving! We will soon be changing over to a new ticket system.

This means that on the day of the change we will be moving all tickets from our past system to the new system.

This changeover will have a duration of several hours, meaning that for those hours there shall be no way to contact support, except from directly contacting our support channels through their pertaining game emails.

Please be aware that this also means that old email-notification links for your requests will most likely no longer function properly. However, fear not, as you shall receive an email from our new ticket support system as soon as your requests are imported.

Your LastChaos-Team

This post has been edited 1 times, last edit by "Mehira" (24. June 2019, 23:21)

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Samaxa

Community Manager (de/fr/ru)

  • "Samaxa" started this thread

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Tuesday, 25. June 2019, 18:19

Dear Community,

unfortunately the migration is taking longer then expected.
We will inform you as soon as Support can be contacted again.
We thank you for your patience and understanding.

Your LastChaos-Team
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Mehira

Game Master (pl)

  • "Mehira" is female

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Tuesday, 25. June 2019, 21:03

Support works again!

Thank you,
Your Last Chaos Team
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