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oakleydoakley3

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1

Thursday, 28. November 2019, 15:28

logging into account

I am having problems logging into my
merchant account and have not had to send
a ticket for a very long time
have they changed how it is done

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Fulminar

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2

Thursday, 28. November 2019, 16:29

Hello,

This should help you out :)

How to send a ticket to support

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Henrik

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3

Thursday, 28. November 2019, 17:08

i cant log into my main account either :( what happening??? lab been broken for 2 days and now this :thumbdown:

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oakleydoakley3

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4

Thursday, 28. November 2019, 23:46

tyvm but this does help me because I cannot log into my account to send a ticket

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oakleydoakley3

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5

Thursday, 28. November 2019, 23:56

this link you have put just sends me to some site about Glyph

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Date of registration: 29. November 2019

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6

Friday, 29. November 2019, 06:03

Cant Connect To Login Server

any reason i cant connect to the server,

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Friday, 29. November 2019, 10:23

When you get to that site click on non Glyph account. You can send a ticket that way. I use it cause I don't have a Glyph account. I hope this helps.

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Henrik

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Friday, 29. November 2019, 17:42

yea just send a ticket without login...so dont do it in that order the link says...just send ticket :)

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cane_93

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9

Saturday, 30. November 2019, 13:31

i cant login to and forgot email on other account it says
The Password field is not in the correct format.

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oakleydoakley3

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10

Saturday, 30. November 2019, 14:20

it seems that there may be a bigger problem than just me

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Fulminar

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11

Saturday, 30. November 2019, 17:00

Hi All,

We are looking into the reports and we will let you know as soon as we know more.

Thank you for your understanding and patience.

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oakleydoakley3

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12

Sunday, 1. December 2019, 02:22

got mine sorted tyvvvm 8o:thumbsup:

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cane_93

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13

Monday, 2. December 2019, 13:20

i still cannot log in i know my username and password , but it says still " The Password field is not in the correct format. " probably because i have " - " in password i changed on my main account password works normal , i would change on merchant account password to but i forgot email , its funny u know password and username and still can do nothing .

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Vilya

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14

Monday, 2. December 2019, 16:39

Hi Cane, please send a ticket about the alternate account. Let them know you do not recall the email and they should be able to assist you or help you to recall it.


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cane_93

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Thursday, 5. December 2019, 11:32

Vilya its useless its been few days allredy they just keep asking things in circle they got answers from previous answers , i told them 5 times i know password and username i told them what is it , i sendet screen shoots and then they tell me " Hello,

Thank you for your message.

Please be aware that the account ****** is associated with another email address.

Please use the right email address in order to create a new ticket so we can investigate your case."

i dont understand their way of help i sendet 1st request about recalling email sendet all they asked and then these -.-

and i got all my stuff there because its storage account i cant play my main anyways w/o that one ....

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Vilya

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Thursday, 5. December 2019, 14:56

Even if you no longer have access to the original email you used to create the account, you should still be able to recall what it was if you created the account.

If you are unable to recall the information then you might be unable to prove account ownership and customer support will not be able to assist you. It is due to privacy laws. YOU have to be able to prove account ownership with the information they request, screen shots will not help.


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cane_93

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17

Thursday, 5. December 2019, 15:07

it is imposible to know what info i puted that much years ago and they ask me of date i created account how the fk should i kinow that i dont know what i east last month , it were no transactions there cuz it was storage account only , i though username password that i know would be enugh , and screen shoots that they see i play game , if they gave me only email adress i would recover password from email and reset password , anyways why i cant log in only cuz i have "-" ? in password i know username and password from my account .

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Vilya

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18

Thursday, 5. December 2019, 15:45

You must be able to prove account ownership before any information can be shared with you or the account password changed so you can log in. Otherwise, all anyone would need is some random Screen shots and a username in order to take over someone else's account. The point is that only the person who actually created the account would know the email associated to it as THEY created it.

As for you providing them with a password, that is useless as they cannot see password.


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