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Vilya

Community Manager (en/es/it/pl/ru)

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1

Monday, 14. September 2015, 14:26

UK to EU merge FAQ

G'day Lords and Ladies of Iris,

We have some exciting news! Pack up your things...you're moving to your new home.


In this thread, we will answer your questions to help assuage your concerns about the upcoming server merge of UK to Elysion. It will be updated to reflect any questions that you post here [UK to EU merge: Questions and Concerns] as soon as we have answers to said questions.

Q - What is the date of server merge?
A – September 23, 2015 at maintenance!


Q – Do I have to go to Elysion?
A –
You can choose to go to another EU server instead (ES, PL, IT, DE, or FR), but you will need to pay for this yourself. This change is irreversible (you will remain there) and will need to pay to transfer again if you choose to move to another server on that version.

We will have a special sale on Character Transfer items from September 16 through 23, 2015 to help you accomplish these moves if you wish to make them. If you do not choose to move your character to another server of choice, you characters will be automatically moved to Elysion on September 23, 2015 during maintenance.

Please read the [FAQ on Character Transfer Items] . If you choose to transfer to another server, you will need to remove all items from Traders/Statues and your friendlist, guardian information, faction information and anything else relevant to the server you are originally on will be wiped.

Q – I have chosen to move to IT/DE/PL/FR or ES, anything more I should do?
A – Yes, you will need to download the game client for that version in order to play. Your account will be the same and you will not need a new one.


Q – Will the server language be in English?
A – If you choose to move to Elysion and log in through the UK client you have already installed yes. If you choose to move to another version, you will be required to log in through that client and it will be in the language of the version you chose.

Example:
Move to IT, in game language will be Italian
Move to DE, in game language will be German
Move to PL, in game language will be Polish
Move to FR, in game language will be French
Move to ES, in game language will be Spanish


Q - How will names be handled?
A - Names of users coming from UK will have [UK] in front of their names. All characters will receive free Character renaming tickets via Mysterious statue. Please note that they will need to be removed before the time expires. We will not give out others if you do not remove them from statue in time.


Q - What about Guild Names?
A -
Guild names will also be the same as above. Guild masters will receive free Guild rename tickets via Mysterious Statue. Please note that they will need to be removed before the time expires. We will not give out others if you do not remove them from statue in time.

Q - Do we need to remove items from the guild storage?
A - No. The guild will be moved in total. No guilds will be mixed. If you had a guild on UK and Elysion before, you will find both guilds with their respective members also after the merge including guild storage, guild logo, guild points, skills and everything else.


Q - Is it first come first serve for names or in case a name gets stolen will support act upon it?
A - It will be handled on a first come first serve basis. There will be always the chance that other players might also like to choose "your" name, because it is just a cool name. If you find evidence, however, that another player took your name to intentionally harm you, we will support you as well as we can. You may also choose to keep the prefix in your name, as it can tell everyone "I am the original from this server". Also you can sell your rename- ticket then for a little gold to others and even make some profit.


Q - What about people who have more than 8 characters between the two servers?
A -
You will be required to pick and choose which characters are important for you to keep, up to the total of 8. If you do not choose, the system will remove the lowest level characters between the two servers for you until the 8 maximum is reached. Anything on said character will be deleted as well. In order to have them reinstated, you will need to purchase a [Rescue Deleted Character] item from the item mall on your own and restore your character after making room for it on your account.

Q - How can I delete characters if I have over 8 and need to delete some from the paid slots?
A – We will activate slot extension automatically for everyone playing on UK during the maintenance on September 16th if there are more than 4 characters existing. So it's free!


Q - What about player inventories?
A -
Player inventories will remain untouched. Please make certain, however, to remove all items from characters you wish the system to delete for you, or you choose to delete yourself as this will not be kept.

Q - What about items in the Extra Inventory Bags, will they be okay?
A – You will lose 1 hour on the original time as now the server time will be CEST. The items will be safe however.


Q - What about items in Storekeeper Bianca?
A - You MUST take care that the stash of UK and Elysion server together is not overstocked. Overstocked items get returned via Mysterious Statue to any character (which may not be the one you want) on the account. This means anything over 300 between the 2 stashes will be returned. Contents of stashes will be pushed to Elysion. If you decide to move to another server, you MUST pick them up and take them with the character inventory or they will remain in Elysion stash.


Please note there is an expiration timer on the items in the statue. If the items are not removed in time, they will disappear. You can, however, purchase the [Mysterious Statue Rescue Item] via the Item Mall to restore them if this happens.

Q - What about items in Item Mall Records and Gifts?
A - These will also be merged to Elysion. Nothing needs to be done by you, unless you plan to move to another server before the merger. In which case you will need to move the item to inventory to take them with you.


Q - What about items in Mysterious Statue or Traders?
A - Contents of Mysterious Statue and Traders will be pushed to Elysion. If you decide to move to another server, you MUST pick them up and take them with the character inventory before moving!

Q - Will time reset on duration items?
A – While time will not reset, it will expire 1 hour sooner than the time on UK server, as the EU server time is CEST and not GMT.


Q - Should we keep pets in the fairy or take them out to inventories?
A - We have successfully implemented individual account transfers from live servers to the VIP test server including the pets, which is quite frequently used without problems. We do not expect any issues with the pets during the merge. But as always, feel free to remove them if it helps you feel better.

Q - Since the limit is generally 1 NS per account, will the player get to keep both of them if they have one on each server?
A - Yes. Already existing Nightshadows will remain, but it still won't be possible to create additional ones after the merge. Only when you exceed your total amount of 8 characters and the Nighshadow is one of the lowest level characters on your account, it may be selected to be deleted by the system, but that may happen to every lowest level character no matter if it is a Nightshadow or not.

Q - What about attendance? If it takes too long and we cannot log in.
A - All attendance will be counted for that day, BUT activity is not automatically counted. So you get your day anyway, but no activity, if you do not play. You will be reset and have to start over for that if you do not get your 2-10% for the day. But we do not expect the maintenance taking that long.
Vilya
Community Manager EN/PL
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Vilya

Community Manager (en/es/it/pl/ru)

  • "Vilya" is female
  • "Vilya" started this thread

Posts: 8,477

Date of registration: 3. September 2014

Location: USA

Occupation: Last Chaos Community Manager

Thanks: 278

  • Send private message

2

Wednesday, 16. September 2015, 09:28

Quick update:

Transfer items used to move to other versions instead of Elysion will be activated a bit later. We apologize for the inconvenience and will notify you all when they are ready for use.

Thank you.

Vilya
Community Manager EN/PL
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Vilya

Community Manager (en/es/it/pl/ru)

  • "Vilya" is female
  • "Vilya" started this thread

Posts: 8,477

Date of registration: 3. September 2014

Location: USA

Occupation: Last Chaos Community Manager

Thanks: 278

  • Send private message

3

Monday, 21. September 2015, 13:36

Q - I have subscriptions on my account, but do not want to move to Elysion..I want to go to Germany version. What should I do?


A - Once you have moved to your new version, send a ticket with your information (Account name, character name, version, and subscriptions) and they will be moved. Please note this will only happen ONCE per account, so once they are moved for you that is the version they will remain on until they run out...even if you choose to move again.
Vilya
Community Manager EN/PL
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