Last Chaos Forum

Guide on the ticketing system Options can be found here: Ticket System Guide

Bare minimum of requirements for all tickets sent for any reason:
Account username: (Required)
Email address: (Required for email change issues)
Server: (Required)
Date of issue: (Required)


Billing related issues:

• Transaction Number: (required)
  
• Method of Payment: (Preferred)
  
• Screen shot of any error: (Optional, but helpful) [FAQ: How to Screen Shot]
• Any other pertinent information, such as email confirmation, withdrawal date and such.

Loss Claim tickets:

• For Gear: Exact name of the item, seal color and type, number of sockets, jewels: levels and types, upgrade bonus
  
• For Pet: Exact type of pet, name of pet if nametag used, pet level, pet evolution
  
• Potions and other items: Exact name(s), amount missing, where they are missing from
  
• For ALL: Last time you recall seeing the missing item (approximately), Screen shots of missing items if possible [FAQ: How to Screen Shot]

Reports:

• Screen Shots (required): Chat is required to be fully extended and free of all blocks if reporting a chat violation. Server information and date/time must be fully visible. [FAQ: How to Screen Shot]
• Video evidence is required in instances for accusations where the offender must be seen in action to prove violation.

Bug Report:

• Reason for issue: (if known, i.e. only when blinded by a monster first, only when I used Dash, etc.)
  
• Type of bug: (i.e. Pet issue, Character issue, potion issue, monster issue, etc.)
  
• List of all buffs, pets equipped, gear equipped, potions loaded when the issue occurred
  
• Last thing you did prior to the issue
  
• Exact map and location of the occurrence
  
• Screen shots or video of the incident [FAQ: How to Screen Shot]

Send a ticket to Customer Support
Link to Posted Rules
Link to Terms Agreement
Link to Privacy Policy

To get to the ticket page, you must first click this link: Support
Please note the current languages which support can assist you in are: German, French and English only.

Once you are on the support page, please do the following:

1. Log into your account with which you have issues or questions.
   
2. Choose No Glyph Account button

Once you are on the following page you will see this:

First you will need to choose Non Glyph Account in the first drop down menu box.

1. Choose your issue type from the drop down box.
   
   • Account deletion - Choose this option if you wish to delete your account. Please note, this will delete your entire gamigo account and it cannot be undone and the data cannot be reused.
     
   • Account issue - Choose this option if you have problems logging into your account, wish to get information on a block or ban to your account, or have questions about your general gamigo account.
     
   • GM services - Choose this option if you wish to apply to be a Game Masters, Moderator or Tester. Other potential reasons for choosing this option would be if you disconnected during an event and did not get your prize, or if you need to meet up with a Game Master in game for something specific.
     
   • In-Game Issues - Choose this option if you have are having issues in game, such as a bug or missing items. This is also the option you will use if you have general game questions.
     
   • Payment problem - Choose this option if you have a problem with buying or receiving game cash packs. Please be sure to include your payment information such as confirmation number, payment type and amount purchased.
     
   • Report a player - Choose this option if you wish to report another player for a rules violation. Please note that evidence should also be sent when using this option.
   
   
2. Please include the email address that your ticket response will go to. This should be the same email address associated to the account in question.
   
3. Choose your game from the drop down menu of gamigo games.
   
4. Choose a subject for your ticket.
   
5. Describe your issue, please be as precise as possible in your explanation. Please refrain from profanity or threats as these will not help the situation in any fashion.
   
6. Credit Card number is for payment issues only and not required for the other issues.
   
7. Upload any attachments you feel will help customer support in their resolution of your issue.
   
8. Submit your ticket.

Once you have clicked Submit, you will be directed to another page. On this page you can find your ticket number in the URL:


You can also find this number in your email which will be sent letting you know that your ticket was received. Please keep this number handy until after your issue is resolved, in case you need to reference it later.

Thank you.