Last Chaos Forum

Do you use AdwCleaner? it can result in a false detection and Xigncode will close the game with this error message.
Try to deactivate your antivirus and try to start the game

I also crashing with win 7 often and I do not have antiviruses blocking

Same problem, no new programs, not use any programs when want to play, win7, only avg updated, till now no problems.
What can I do, not want to delete antivirus program.

Win 7 64 bit here and started crashing few days ago:
I have not installed anything new.
Antivirus is running. Solution to turn of antivirus when playing is not acceptable. I rather not play.
Here is the error code and what was currently running at the time:

i am having same issue able to log in for 6 to 13 min before i get this message. no new programs and i reinstalled the game and still same issue.

Put the gamigo folder in the exclusion list of your AV..

XIGNCODE was updated yesterday, even if you had in the exceptions prior to the change yesterday it will need to be readded.

i have everything in exceptions but im still crashing and getting code 0xE019100B

me too

If you are running a "tea time" type real time scanner for malware it could be interfering. I am seeing the most complaints from MalWare Bytes, but Spybot Search and Destroy and Windows Defender are also causing a few issues.

I had to shut down down malware bytes cause it wanted to delete a file in the new xigncode, then I could get on game for short amounts of time before getting the same error code.

The solution was to shutdown AVG antivirus, but like others have said it really isnt wise to roll with no antivirus, hope there is a fix for this other than us shutting down our protective programs.

Having same problem ... looks like like either I run it on a pc I dont care about so I dont need virus protection or I dont play lc anymore there is no reason to have my gaming pc infected and messed up because of one game being shady and acting like a virus and wanting the door left open for more

I'm facing the same dilemma. Game stays on for about 6-7 mins. Not much can be done for this time.

Try run as administrator...

tldr;
system update (usually sales)
private message box
extended afk (all knows what chu doing)
good drop
start/end right click/drag on things
tried to pick up someone else's drop
cheats/hacks/exploits
live in an unfavorable internet area
too many online (lol)
near/in water
teleport to Estella (Halloween 201
farmed herbs, ores, or energy
lvl'd up
talk in various chats
use skills
set up merchant shop
enter instance
sell items to npc
buy items from npc
old guild timer expired
buff expired
changed maps
enter/exit pvp
tried to shoot something with an obstacle in-between
old a** PC
CLICK ON SOMETHING
i'm sure i missed a bunch...

Quoted from "Azazelo"

Try run as administrator...

Hi everyone,

according to our information, the XIGNCODE software is always gettings tested with multiple antivirus solutions and has passed those tests before a version gets delivered to our game.

Still, checking all ppossible combinations of OS, Drivers and 3rd party software 100% is a task that cannot be done, because there are so many diferent combinations out there used by the diferent end-users.

However, the developers of the XIGNCODE software offer a good end-user FAQ and also accept individual reports from end-users to fix and improve their product.
We suggest to take a look at this page:
XIGNCODE FAQ

Also there you find contacts and instruction which (log-)files will be helpful for them.
If you do not wish to contact the developers of Xigncode directly, you can also contact the Last Chaos Team, but be aware that this process may be slower than adressing your issue to our partner directly. Also we still require the same files and information as described in those FAQ.

We are releasing new updates and patches for the XIGNCODE software always as soon as possible after we had received them.


Regards!

I contacted the tech support and got an automated response. Followed the steps in it and so far it seems it is working. I'm in game for about 35 minutes and no crash.
Because it is a automated message I'm adding it here if anyone wants to try it:

"Hello there!
This is an automated response from the Support team of Wellbia Co., Ltd.
Hmm, seems like you have some troubleshooting issues with your game!
We’re sorry for your inconvenience.
Please follow the procedures below to solve the issue you’re going through.
1. Install a PC anti-virus program, update and analyze to wipe out any malware.
2. Delete the xmag.xem file located inside the folder that you’ve sent the xigncode.log file.
3. Reboot your PC and launch your game.
If you continue to have issues, please send us an additional email with a title of your game and publisher attached with your xigncode.log for personal assistance.
For those who are using Windows 10 TP (Technical Preview), Microsoft is constantly making updates to improve functions and eliminate bugs. XIGNCODE3 accordingly needs updates following the frequent Windows 10 TP changes. Although your game may have XIGNCODE3 error issues during game launch, please note that we are trying our best to keep in date regarding compatibility functions for Windows 10 TP.
Thanks!
Remember, we’re always here to protect you from hacks and malware!
"