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Community Manager (en/es/it/pl/ru)

  • "Vilya" is female
  • "Vilya" started this thread

Posts: 8,639

Date of registration: 3. September 2014

Location: USA

Occupation: Last Chaos Community Manager

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Friday, 21. December 2018, 23:49

Regarding Premium Character and Merchant Items

Dear players,

We are aware of the issue with Premium Character Items disappearing when using the Premium Merchant Item. The following is a temporary solution until we can resolve the issue more permanently.

Whenever you use a premium-char or premium-merchant item, a new one (1 day, charbound) is being send to your mystery statue instantly.
So every time the premium-status vanishes, you will already have a new 1 day item in your mystery statue to reactivate

Even using a 1 day item right now before we can roll out the final fix will give you a 30 day item in return after the fix is deployed! (1 day premium can be purchased for gold at the premium-merchant as well... so buying 30 day premium item will in the end give you a free 30 day premium-char on top of that and until we finally fix it, your time is getting extended by sending you fresh new 1 days items over and over.

For the ones who lost premium already, we will be sending a batch of 5x one day to their mystery statue as well.
After final fixing, we will hand out 30 day items.

You may receive both types of premium even if you only have used one of them. As we are terribly sorry for this issue, you can keep the duplicate ones of course!

Thank you and happy gaming.

Community Manager EN/ES/IT/PL/RU
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